Shipping & Delivery
Shipping Destinations
Cozy Nursery Store offers worldwide shipping by partnering with the local post in your country to complete deliveries.
COUNTRY SHIPPING RESTRICTIONS
Processing Time
Order processing time is normally about 3-5 business days before shipments. In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).
Cancellation Policy: Orders cannot be canceled after they have been shipped.
Estimated Standard Shipping time for each country
Disclaimer: Please note Cozy Nursery Store is not responsible for delivery schedule and cannot guarantee your item will be received within the estimated delivery timeframe especially in Covid-19 circumstances. Sometimes unforeseen delays occur due to mailing volume of shipping carriers, public holidays, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery.
Large items take longer to be delivered.
|
Destination |
Est. Delivery |
|
Angola |
15-30 business days |
|
Armenia |
15-30 business days |
|
Australia |
10-20 business days |
|
Austria |
15-30 business days |
|
Azerbaijan |
15-30 business days |
|
Brazil |
15-30 business days |
|
Belgium |
15-30 business days |
|
Bulgaria |
15-30 business days |
|
Cambodia |
15-30 business days |
|
Canada |
10-20 business days |
|
Cyprus |
15-30 business days |
|
China |
7-15 business days |
|
Croatia |
15-30 business days |
|
Czech Republic |
15-30 business days |
|
Denmark |
15-30 business days |
|
Estonia |
15-30 business days |
|
Finland |
15-30 business days |
|
France |
10-20 business days |
|
Germany |
10-20 business days |
|
Greece |
15-30 business days |
|
Hong Kong |
7-15 business days |
|
Hungary |
15-30 business days |
|
Iceland |
10-20 business days |
|
India |
15-30 business days |
|
Indonesia |
15-30 business days |
|
Ireland |
10-20 business days |
|
Italy |
10-20 business days |
|
Israel |
10-20 business days |
|
Japan |
10-20 business days |
|
Jordan |
15-30 business days |
|
Kazakhstan |
15-30 business days |
|
Kuwait |
15-30 business day |
|
Latvia |
15-30 business days |
|
Lebanon |
15-30 business days |
|
Lithuania |
15-30 business days |
|
Luxembourg |
15-30 business days |
|
Macao |
7-15 business days |
|
Malaysia |
7-15 business days |
|
Monaco |
15-30 business days |
|
Mexico |
15-30 business days |
|
Netherlands |
10-20 business days |
|
New Zealand |
10-20 business days |
|
Norway |
10-20 business days |
|
Peru |
15-30 business days |
|
Oman |
15-30 business days |
|
Poland |
10-20 business days |
|
Portugal |
10-20 business days |
|
Qatar |
15-30 business days |
|
Romania |
15-30 business days |
|
Russia |
10-20 business days |
|
Saudi Arabia |
15-30 business days |
|
Singapore |
10-20 business days |
|
Slovakia |
15-30 business days |
|
Slovenia |
15-30 business days |
|
South Africa |
15-30 business days |
|
South Korea |
10-20 business days |
|
Spain |
10-20 business days |
|
Sweden |
10-20 business days |
|
Switzerland |
10-20 business days |
|
Taiwan |
7-15 business days |
|
Thailand |
15-30 business days |
|
Turkey |
15-30 business days |
|
UAE |
10-20 business days |
|
Ukraine |
10-20 business days |
|
United Kingdom |
7-15 business days |
|
United States |
7-15 business days |
Where are your items shipped from?
Orders are shipped from our fulfillment centers in the UK, US, Turkey and Asia Pacific. (Hong Kong, Singapore, Malaysia, and China). As our items are stored in several fulfillment centers, your order may be shipped in separate packages so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
How do I track my order status?
A shipping confirmation email will be sent to you once the order has been dispatched. You will be able to track your parcel status using the tracking number and tracking link provided.
Remark: The tracking information will become available 3-10 days after parcel dispatch
Important
Incorrect Shipping Information
Cozy Nursery Store is not responsible if a package is not deliverable due to the missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at checkout. We will attempt to do anything within our power to assist in every situation - we are here to help you. However please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. Basic Outline Shop reserves the right to charge a re-shipment fee.With the subject: URGENT SHIPPING ADDRESS ERROR
Delivery Information
Cozy Nursery Store are not responsible for lost or stolen packages or packages delayed in transit.
Parcel Lost on the way - In the event that a package never reaches you after 60 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.
If you did not pick up your package within 14 days and the package got returned, we will not refund your order.
Usually, the post office will send a pickup notice to your address for a large package which they can't deliver or if you missed the delivery. After 14 waiting days, if your package is returned by the post office, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom.
If we did receive your return package, we will send you an email including a link for you to pay for the re-shipping fee and arrange to ship out the parcel again as soon as possible.
PAYMENT SECURITY
Cozy Nursery Store is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.
Taxes, Customs and Import Duties
Cozy Nursery Store is not responsible and has no control on customs inspections or sudden changes in strict custom. These circumstances may, unfortunately, delay the shipping time of your order. Any customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).
As customs policies vary between countries, please contact your local customs office for further information.