COVID-19 prevention policy
We understand these are incredibly troubling and uncertain times for all of us, so we wanted to reach out to you, our community, and reassure you that we are taking all necessary steps to continue to make sure our staff and customers are looked after.
Our distributions centres are still open, and we have employed enhanced measures to help people stay safe while on shift. From ensuring staff are two metres away from each other while working and reducing the headcount for each shift, to allowing an hour to clean between shifts and providing extra soap and hand sanitizer. Our couriers have also introduced no contact deliveries for all our customers.
You can continue to explore and shop our website and prepare for baby arrival. Don’t forget that we have Cozy Nursery Gift Cards that can be a great Baby Shower gift in case you cannot give the gift due to this situation in person.
Please, do join us on our social channels for some daily light relief of inspiration and positive conversation, where we will continue to share your stories in the hope that we can help lift your spirits during these challenging times.
@cozy_nursery Instagram
We really thank you for your ongoing support as we navigate the coming weeks; we are thinking of you all, and hope that your families and friends are well and staying safe.
Please do reach out to us if you have any questions or just need to talk, at info.cozynursery@gmail.com
What about my returns?
Due to the impact Coronavirus is having on our customers ability to return items, we've extended our online returns period to 60 days. At this time we don't offer a courier collection service as part of our returns process. Please, send the item to the address USA
Cozy Nursery 205713 Galvin Ave, Marshfield WI 54449
UK address
Basic Outline. 207 Regent Street, London, W1B 3HH
Is your Customer Services team still open?
Yes, they are and they're here to help with any questions you may have. However, they are experiencing a high volume of queries at this time and we thank you for your patience as we get back to each and every one of you. Our current response time for emails is 5-7 working days.
Our current opening times
Shipping and delivery
During these trying times, please bear with us if queries or deliveries take a little longer than usual!
We have recently seen an increase in shipping delays due to restrictions on postage centers and logistics services, which are changing from day to day. As such there may be a 1-2 week delay on top of our usual shipping times, which can be found in the Shipping & Delivery information link below.
If you notice that your delivery is taking longer than expected it is most likely due to this issue, and we sincere apologize for any inconvenience caused. Please don't hesitate to get in touch via email to info.cozynursery@gmail.com if you have a query about an existing order.
If your order has not arrived within 8 weeks from dispatch (10 weeks for ball pits, play mats and bunny swings), we will of course still honor our customer refund guarantee and provide a refund in full for your order.
We are grateful for your patience, understanding and continued support during these difficult times.
But we are doing our best and deliver from the closest centres to you. We have warehouses in the US, in the UK, in China and Turkey.
Please, let us know if you didn’t receive the tracking number or the parcel. We will investigate each query.
Please, stay safe! We pray for all of you and wish all the best to your babies and families!
Cozy Nursery team