RETURN & REFUND POLICY

  RETURN and REFUND POLICY

We do not refund and do not cancel orders that were already shipped. We replace or refund damaged items or items that came not as described.

In the event that your order arrives damaged in any way, please email us as soon as possible at info.cozynursery@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

In Order to get a refund you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. 

If you find your item isn't fitting quite right, we are more than happy to do an exchange by issuing you a store credit to the value of your item (minus original shipping charges) if the following is met:

• The return Items must be shipped out within 30 days after you have received the return authorization number from us.

• We request that all goods are returned within 30 days of the date of you have received your return authorizations number by us.

• Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached.

• Please note, any return item received by us outside of the 30-day return policy will not be accepted. Once received by us, this returned item will be automatically shipped back to you.

• You must provide the tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return parcels without the information.

• The store credit coupon will be issued for the amount of the piece/s returned excluding the original shipping cost.

Exceptions / non-refundable items

Certain types of items cannot be retruned, like custom design, custom size and custom name items.

- custom name necklace

- custom size wallpaper orders created especially for customer request

- custom name printed clothes 

SHIPPING COST

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the return amount takes you under the threshold for free postage, the amount will be deducted from your refund as you will no longer be eligible. 

DAMAGED ITEMS

If you receive defective or damaged product(s) upon delivery, please send an email to info.cozynursery@gmail.com with clear photos of the fault(s) and include your order number in the subject line within 48 hours of receiving your order, and we'll send you a replacement one. 

Please note... All color shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the color (s) in the photos and the fabric color may appear slightly different in real life.

  RETURN PROCESS

1. Email info.cozynursery@gmail.com to let us know you’d like to return your item(s).

2. The Return Authorisations Number will be issued if your return is approved. Follow the instructions and ship your item to the return address we provide in our reply.

3. As soon as your return has been processed at our warehouse, we will send you an email on whether your returned item(s) are approved or rejected. If you are approved, the store credit will be issued and sent to you via email within 30 working days.

USA return address